Shipping

Shipping of Sample Collection Kits

Once your order is confirmed, the sample collection kit (where applicable) will be dispatched to the address provided during checkout.

• Processing Time: 1–3 business days
• Estimated Delivery Time: 3–7 business days (depending on location)
• Delivery timelines may vary due to courier availability, weather conditions, or unforeseen circumstances.

Shipping of Samples to Our Laboratory

Customers are responsible for securely packaging and shipping their collected samples according to the instructions provided with the kit.

• Please ensure all collection guidelines are followed carefully.
• Improper packaging or incorrect sample collection may affect testing.
• Shipping charges for sending samples to our laboratory may be borne by the customer unless otherwise specified.

International Shipping

For international customers, shipping procedures and destination addresses may vary.

Please contact our support team before dispatching your sample to receive the latest shipping instructions and laboratory address.

Order Tracking

Tracking information (where applicable) will be shared once your shipment has been dispatched.

Delays

While we strive to ensure timely deliveries, we are not responsible for delays caused by:

• Courier service disruptions
• Customs clearance procedures
• Natural disasters or force majeure events
• Incorrect or incomplete shipping information provided by the customer

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not liable for delays or additional charges resulting from incorrect or incomplete addresses.

Damaged or Lost Shipments

If your shipment is damaged during transit or does not arrive within the expected timeframe, please contact our support team immediately. We will work with the courier partner to investigate the issue and provide appropriate assistance.